客户的定义


  一些人以为,客户是信息,客户是联系方式,是数据库,不可多得。但可以买来。

  但软资.TOPSYMMETRY.(www.topsymmetry.com)告诉我们,客户比你买来的信息还要多,而且到处都是,客户就在市场中。

  而在你不清楚客户价值的情况下,买来的信息不但不会变成你的客户,反而成为你直接损失的成本,并透支你和他们的关系。

  当你没有胡乱联系他们时,你们的关系值是+1 因为,客户期望有好的服务上门,这个期待给你和所有可能上门的服务商加1分。

  而你在并不了解客户价值的情况下,把自己打扮成一个急尖尖的老鼠时,信息中的客户,见到你会呕吐,减多少分,随他们的心情而定,但一定小于零。

  总结:属于你的客户是通过你的帮助,令他们对自己的问题有了深刻认识和认知的群体,他们在你这里体验到其它企业不能给予的希望和可实现的路径,他们为此而获得了他们期望的竞争优势,并据此,他们有足够意愿盘踞在你的周围用他的部分价值不停和你交换,以求保持生存、发展的竞争优势。

The customer's definition

  Some people thought, the customer was the information, the customer was the contact way, and the database, rare. But can buy.

  But TOPSYMMETRY.(http://www.topsymmetry.com) tell us whether customer than more informations that you buy, and all everywhere, the customer is just in the market.

  In a situation that you do not know customer‘s value, the information bought not only will not become your customer, become cost of your direct loss instead, overdraw the relation between you and them.

  When you have not contacted them carelessly, your relation value is 1 because the customer expects to have good door-to-door service, this expects to add by 1 for you and all facilitators calling.

  And you, in case of not understanding customer‘s value, while dressing up oneself into an urgent and sharp and sharp mouse, customer in information, will vomit to meet you, how many points are reduced, fixed according to their mood, but will certainly be smaller than zero.

  Summarize: The customer who belongs to you makes them have deep understanding and cognitive colony to one‘s own question through your help, they experience the hope that other enterprises can‘t offer at your place and feasible route, they have obtained the competition advantage that they expect for this, and in view of the above, they have enough wills that are entrenched and does not stop exchanging with you around you with some value of his, in order to keep the competition advantage that is survived, developed.

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