宋圭武观点114：正确看待抱怨

当善良的人面对守不住底线的行为时，善良的人也可能会产生走极端路线的心理。但善良的人要把极端心理转化为极端行为，似乎较难，这也是由善良的本性所决定的。在这种情况下，善良人所持有的极端心理，可能多表现在嘴上，而不是在行动上。而这种表现在嘴上的极端心理，多会以抱怨的形式出现。所以，对一些有抱怨的人，我们也要给予一些理解，关键是要了解他们为什么要抱怨，而不是一味要求他们不要抱怨。其实，狡猾的恶人是不会有抱怨行为的，除非恶人不狡猾。其实，在一些不抱怨的人群当中，往往隐藏着一些社会的极危险分子。对社会管理者而言，有抱怨也是好事。因为有抱怨，总比虽然没有抱怨但有行动总要好一些，因为行动会产生直接的破坏。另外，有抱怨，也是提前为社会发出信息，这也为社会管理者搞好管理提供了信号识别。

总之，我们要正确看待抱怨。一味封堵不是好办法，只能让抱怨潜藏起来，且越往后社会不稳定风险越大。就如欠账，不及时偿还，只能越积累越多，到最后，不仅要偿还本金，而且还要附带偿还利息。对待抱怨，要及时疏导，治本是根本。如何治本，公平最根本。一个公平的社会，可能有抱怨，但抱怨不会太多。社会公平越多，社会抱怨越少，公平与抱怨是严格的反比例关系。好，谢谢，谢谢。

Song Guiwu's Viewpoint 114: Correctly View Complains

When a kind person is faced with an act that cannot be kept at the bottom line, the kind person may also have the mentality of going to extremes.But it seems difficult for a kind person to transform extreme psychology into extreme behavior, which is also determined by the kind nature.In this case, the extreme psychology held by a kind person may be more expressed in words than in action.And this extreme psychology expressed in words will appear in the form of complaints.Therefore, for some people who complain, we should also give some understanding. The key is to understand why they complain, rather than blindly ask them not to complain.In fact, cunning evil people will not complain, unless the evil people are not cunning.In fact, among some people who do not complain, there are often hidden some extremely dangerous elements of society.For social managers, it is also good to complain.Because there is a complaint, it is better than no complaints but actions, because actions will produce direct destruction.In addition, there is a complaint, but also a message for society in advance, which provides a signal recognition for social managers to manage well.In a word, we should correctly view complaints.It is not a good way to blindly plug, only to let the complaints hide, and the more the risk of social instability increases. If you don't pay your debts in time, they will only accumulate. In the end, you will not only have to pay the principal, but also the interest. In dealing with complaints, we should promptly guide them. To cure the root causes is the fundamental. To cure the root causes, fairness is the most fundamental. In a fair society, there may be complaints, but not too many. The more fair the society is, the less complaints there will be. Fairness and complaints are in strict inverse proportion. OK, thank you. Thank you.