|
“邻家大姐”与艾滋病人交朋友
护士长梁燕红以高尚的职业操守成为病人心中的亲人
来源于：中山商报 2010年2月24日 第 1642 期 A9版
|
| |
本期人物梁燕红
今年是黄圃人民医院内科护士长梁燕红从事护理工作的第28个年头。自1991年上任内科护士长以来，她由一名资历浅、年纪轻的护士长转 变为兼具临床业务和管理能力的老护士长。在病人的眼中，她是一位不厌其烦地 回答琐碎问题、千方百计满足各种需求、耐心周到完成护理工作的白衣天使。2007年，她被评为 黄圃镇“三八”红旗手，2008年被评为 卫生系统优秀护士和市卫生系统医德医风先进个人。
大年初八下午，是梁燕红在春节期间的一个短暂假期。儿子马上准备回校了，她赶着回家亲手为他做一顿晚饭，弥补节日不能陪伴家人共享天伦的遗憾。究竟在医院度过了多少个除夕夜，梁燕红自己也记不清了。45岁的她，只记得从事这份工作以来，大部分除夕都在医院度过。当新年钟声敲响，人们与家人一起欢度春节，沉浸于节日喜庆氛围的时候，她正穿梭于各病房巡查。当记者提及这些时，她说，"节假日上班，我们护士早已习惯了。"
一叠利是封饱含谢意
"护士长，今天还上班没有休息？"在内科各病房，不少病人及病人家属见到梁燕红都主动打招呼。梁燕红熟络地叫出病人的名字，耐心回答家属的咨询，几句话就解除了对方的疑惑，整个病房区在她的管理安排下井井有条。
"我会鼓励护士尽量多与病人沟通，好的沟通不仅有利于医生做出正确的诊断和病人康复，也有助于护士与病人建立良好的关系。"这是梁燕红多年的工作经验积累，她把这套方法手把手地教给新来的护士。
今天春节，梁燕红与往年一样，收到很特殊的礼物--一叠厚厚的利是封。礼物送到梁燕红手中的时候，还是一个个沉甸甸的红包，梁燕红把红包的"内容"取出归还给病人家属，只收下了颜色鲜艳的利是封。"只收下利是封，就是跟他们说，心意我领了。病人给我送红包，说明我服务获得了认可，心里非常高兴。"梁燕红说。
每逢过年过节或者病人康复出院的时候，梁燕红都会收到不少红包，梁燕红总是把里面的钱拿出来，当面退还给病人或家属，只留下利是封。摆在案头的一叠厚厚的利是封，饱含着病人及家属对梁燕红的浓浓谢意。
与艾滋病人的"亲密接触"
28年的护理生涯中，除却脏和累等护理工作最显著的特点外，梁燕红还遭遇了与艾滋病患者"亲密接触"的危险。
黄圃人民医院的内科是大内科，包括内科、传染科及ICU。去年，内科收治了一名艾滋病患者。起初，不仅病人心理有抵触情绪，所有医护人员也如临大敌，生怕出现什么纰漏。这种紧张的氛围被梁燕红打破了。当所有的人都不敢接近病人时，梁燕红一次又一次地尝试与他接触，她的一个微笑，一个关切的眼神，一个细微的动作，打消了病人所有的顾虑，同时也消除了医者与患者之间的隔膜。两次护理艾滋病患者的经历，内科的护士们不仅增加了艾滋病护理的业务知识，也从梁燕红身上学习到与病人沟通交流的经验。
"当时心里真害怕，防护措施、护理手则虽然可以减低感染风险，但我担心艾滋病患者由于情绪不稳而做出伤害自己、伤害别人的行为。"在梁燕红的记忆中，医生、护士与患者之间，由于沟通不畅造成误会，导致延误治疗的例子不在少数。
几年前，从其他医院转来黄圃人民医院的一名病人，由梁燕红负责护理。病人整天叫喊着："快要死了，我活不了几天了。"不仅不肯配合治疗，还对帮助她的医生、护士恶言相向。梁燕红借助打针、换药的机会与病人聊天，慢慢摸清了病人的心思。"不知道是因为上一任医生没有解释清楚，还是家属的转述有误，病人根据一些病症胡乱猜测，以为自己得了食道癌，将不久于人世。其实，病人患的是肾病，只要坚持定期洗肾就没事。"梁燕红说，经过耐心劝解，特别是对病人病情的详细分析，她获得了病人信任，病人的抵触情绪慢慢消失，乖乖接受治疗。"3年多了，那位病人至今仍健在，经常到医院洗肾。有时在病房走廊遇到，隔着很远，她就大声地和我打招呼。"
病人眼中：亲切如"邻家大姐"的护士长
梁燕红的语速很快，却总能一下子抓住病人的兴趣点，吸引他们与自己聊天。"护士长有时上班时间特别早，因为她要赶到病房为那些没有亲人陪同的病人买早餐。"一位中年女病人告诉记者，只要是病人提出的要求，护士长都会想尽办法满足，态度亲切就像一位"邻家大姐"。
今年春节期间的一天中午，一位患血管瘤的病人突然吐血，地板上的鲜血令同房其他病人触目惊心。当时医院的护工已经下班，距离他们上班还有一个多小时。看到这种情形，梁燕红默默地拿起拖把，迅速把病房打扫干净。有些病人家属敬佩地说："护士长还肯干这种活，真难得。"梁燕红的回答很实在："如果说护士长不方便做打扫的工作，那么病人、病人家属就适合吗？那么多鲜血在病房里，如果不打扫既影响卫生，又影响病人情绪。作为护士，只要是病人需要的，都应该尽力去做。"
梁燕红这位完全没有架子的护士长，常常利用休息时间帮病人跑腿。甚至帮病人排队买饭、带东西等琐碎小事她也从不推辞。梁燕红说："他们（病人）没有陪护人员，整天待在病房内很孤独，需要关怀。只要是我能满足的要求，我都会尽量满足。"
同事眼中：人称"魔鬼"护士长
在黄圃人民医院，梁燕红有一个外号，人称"魔鬼"护士长。梁燕红手下14位护士，对梁燕红有一种敬畏感。梁燕红对病人无微不至的关怀以及对护理事业的奉献精神，令她们敬佩。
"她们经常向我求情，说'就差几分了，算我及格吧。'每次我都说不行。"梁燕红表示，每月一次考核要求护士提升自己的护理业务水平，她不允许有人蒙混过关。所以，每次考核只要是由梁燕红把关，护士们都会提早熟习操作与理论，"魔鬼"护士长的名声由此而来。
"医院内部人员交流的时候，内科护士都是抢手货，每个科室都喜欢用。这就是梁护士长调教有方的成果。"许红云告诉记者，梁燕红的业务水平出众，经她严格培训出来的护士个个是精英。正是因为她的严厉造成的紧迫感，迫使护士更好、更快、更准确地掌握护理操作及理论。"不懂，去看看书架上某本书某章节的内容。"这是梁燕红在护理室里的口头禅。满满一书架的书，大部分护理本科及重症监护的书籍都是梁燕红自己花钱买回来的，用于培训新人。
对话
记者：采访中观察到一个小细节，你好像对每位病人的情况都了解，还能熟练地叫他们的名字，为什么呢？
梁燕红：那确实需要花点心思。内科病号春节期间有30-40个，平常高峰期有70多个。他们的病历，每天上、下班之前，我都翻阅一遍，对他们有一定的了解。剩下的功夫就是不定时巡房，与他们面对面交谈，将他们的名字和人对上号，就容易记住了。熟悉病历是护理工作的第一步，记住病人名字便于沟通交流也是护理工作一部分。
记者：听说你和不少病人的感情很好，许多护士想向你学习与病人的沟通交流的方法，能传授一下吗？
梁燕红：可能是我在医院做得久，老病号都认得我吧。（笑）主要讲些与病人病情有关的护理知识，谈话最好用轻松、幽默的方式进行。护理知识、饮食注意事项与病人的康复息息相关，病人自然有兴趣和你聊。另外，轻松、幽默的谈话方式可以帮助病人摆脱紧张的情绪。比如看到一个老病号来医院治疗，我会开玩笑地说："又入厂（医院）啦，这次哪个零件坏啦？"
记者：从业28年，有什么开心和难过的经历？
梁燕红：最近护理了一位80多岁的老人，他由于骨折住院，卧床3个多月。经过我们的护理，他身上完全没有长褥疮，并且顺利康复出院。看到曾经身体虚弱的老人康复，可以与儿孙一起享受天伦之乐时，心里有说不出的高兴。
最难过的时候是手下的护士被病人投诉。无论谁对谁错，我作为管理者都必须陪同护士到病房了解情况。为了避免这种情况发生，我经常给护士们"打预防针"：做护士的确很辛苦，但既然选择了，就要竭尽全力把分内的工作完成好。
"Next door big sister" to make friends with AIDS
Nursing Liang Yanhong noble ethics into the minds of relatives of patients
From: Zhongshan Daily February 24, 2010 the first edition of 1642 A9
Current figures Liang Yanhong
This year is the People's Hospital, Huang Pu Liang Yanhong medical nurse engaged in nursing 28 years. Since taking office in 1991, since the medical nurse, she had a junior, young and a nurse into the clinical operations and management capacity both the old nurse. In the patient's eyes, she is taking pains to answer a trivial question, do everything possible to meet a variety of needs, patient and considerate to complete nursing work angels in white. In 2007, she was named, Huangpu Town, "38" red-banner pacesetter in 2008 was named outstanding nurses and health systems, health systems, medical ethics advanced individual city.
8 pm New Year is the Liang Yanhong a brief period during the Spring Festival holiday. Son immediately ready to return to school, and she rushed home cook dinner for him personally to make up for holidays can not be with their families enjoying regret. Is the number of months in the hospital spent New Year's Eve, Liang Yanhong himself no longer remember. 45-year-old, she only remember this job, the majority of New Year's Eve spent in the hospital. When the New Year's bell ringing, people celebrate Spring Festival with his family, immersed in the festive atmosphere of the time, she was shuttling between the various wards inspections. When a reporter referred to them, she said, "holiday work, we have already got used to nurse."
A stack of red envelopes full of gratitude to
"Nursing Officer, today also work without a break?" In internal medicine in the wards, and many patients and family members of patients have taken the initiative to see Liang Yanhong say hello. Liang Yanhong the addict to get acquaintance to call out the name of the patient, patient to answer the families of the consultation, a few words on the other lifted the doubts, the whole ward area arranged in her management of well-organized.
"I would encourage as many nurses, communication with patients, good communication will not only help doctors make the correct diagnosis and patient rehabilitation, nurses and patients will also help establish a good relationship." This is Liang Yanhong years of work experience, she This method of hands-on way to teach new nurses.
Today, Chinese New Year, Liang Yanhong in previous years, received a very special gift - a pile of red packets. Liang Yanhong gifts sent to the hands of time, or one by one heavy red envelopes, red envelopes Liang Yanhong to the "content" out returned to the patient's family, do not take down the color of bright red packets. "Under the red envelopes only charge is to tell them that I am picking up your mind. Patients bribe me to state my service has been recognized, and my heart very happy." Liang Yanhong said.
During festive seasons or the patient was discharged, when Liang Yanhong will receive a lot of red packets, Liang Yanhong always come up with the money inside, the person returned to the patients or their families, leaving only the red packets. Placed in the desk of the stack of red packets full of the patients and their families Liang Yanhong's deep gratitude.
People with AIDS in "close contact"
28-year nursing career, nursing, etc. Apart from dirty and tired, the most significant feature of the work, the Liang Yanhong also encountered in patients with AIDS "intimate contact" risk.
Huang Po People's Hospital medicine is a great medicine, including internal medicine, epidemiology and ICU. Last year, the medicine had treated an AIDS patient. Initially, only patients with psychological resistance to all medical staff are also facing a formidable enemy for fear of what flawed. Liang Yanhong such a tense atmosphere has been broken. When all people are afraid to go near patients, Liang Yanhong with him again and again try to contact her a smile, a look of concern, one minute movements, to dispel all the concerns of patients, but also eliminate the doctor and patient between the diaphragm. The experience of the two care for AIDS patients, medical nurses in AIDS care have not only increased business knowledge, but also to learn from the Liang Yanhong who communicate with the patient experience.
"It was really heart fear, protection measures, care and hand-although it can reduce the risk of infection, but I am worried about AIDS because of emotional instability and make harm themselves, hurt other people's behavior." In memory of Liang Yanhong, doctors, nurses and patients between the result of simple miscommunication caused by misunderstanding, resulting in delayed treatment examples of a minority.
A few years ago, transferred from other hospitals, Huangpu People's Hospital, a patient is responsible for care by Liang Yanhong. The patient all day shouting: "going to die, I have not live a few days." Not only refused to meet the treatment, but also to help her doctors, nurses, hostile rhetoric. Liang Yanhong with injections, dressing of the opportunity to chat with the patient, and slowly find out the patient's mind. "I do not know because the former doctor did not explain clearly, or family's account is wrong, the patient according to some wild speculation disease, thought he got esophageal cancer, will soon from the world. In fact, the patient is suffering from kidney disease, as long as the adhere to regular dialysis on the right. "Liang Yanhong said that after patient persuasion, especially for patients with a detailed analysis of illness, she won the trust of patients, the patient's resistance gradually disappear, obediently treatment. "3 years, and who the patient is still alive, often to the hospital for dialysis. Sometimes encountered in the ward corridors, separated by long distances, she greeted me loudly."
The patient's eyes: kind, such as "big sister next door," the head nurse
Liang Yanhong's Speed will soon have been able to seize at once the patient's point of interest, attracting them with their chat. "Sometimes nurse working hours early, because she should be rushed to the wards for patients who are not accompanied by relatives to buy breakfast." A middle-aged female patient told reporters that, as long as the patient's request would try every means to meet the head nurse, friendly attitude as a "big sister next door."
One day during the Spring Festival this year, at noon, a hemangioma patients suffering from sudden vomiting blood, blood on the floor so that other patients had intercourse shocking. At that time the hospital care workers have been commuting distance of their work there is more than an hour. To see this situation, Liang Yanhong quietly picked up the mop, quickly clean up the wards. Some of the patient's family with respect and admiration, said: "Nursing is also work hard this live, really rare." Liang Yanhong answer is really: "If the nurse inconvenient to do cleaning work, then the patients, their families on inappropriate? So much blood in the ward, if you do not clean up both the impact on health but also affect the mood of patients. As a nurse, as long as the patient needs, should make every effort to do it. "
Liang Yanhong no airs of the head nurse who, often used to help patients break errands. Even the patient's line Maifan, with such trivial things that she never refused me. Liang Yanhong, said: "They (patients) did not accompany the officers, all day long stay wards for a very lonely and in need of care. As long as I can to meet the requirements, I will try to meet."
Colleagues in the eyes: known as the "devil" Nursing
People's Hospital, Huang Pu, Liang Yanhong has a nickname, known as "the devil" nurse. Liang Yanhong hands of 14 nurses, right Liang Yanhong have a sense of awe. Liang Yanhong great care and concern for patients as well as dedication to the cause of nursing, so that they admire.
"They always told me pleading, saying 'more backward a bit, and I pass the bar count.' Every time I say not." Liang Yanhong, said monthly assessment of care required of nurses to upgrade their professional level, she was not allowed to pretend that clearance. Therefore, each assessment as long as the gatekeeper by Liang Yanhong, nurses who are familiar with the operation and the early theory, "the devil" the reputation of the resulting head nurse.
"Hospital personnel exchange within the time, medical nurses are in hot demand, like to use each of these offices. This is the well-tuned beam nurse outcomes." Hongyun Xu told reporters Liang Yanhong superior level of operations, after she also trained nurse everybody an elite. It is precisely because of her sense of urgency caused by severe, forcing nurses, better, faster, more accurately, operation and theory of nursing. "Do not understand, look at the shelves a book to read the contents of a chapter." This is Liang Yanhong mantra in nursing room. A shelf full of books, most of the undergraduate nursing and intensive care units of the books are bought Liang Yanhong own money for the training of new people.
Dialogue
Reporter: interview, observed that a small detail, you seem to each patient's condition are aware of, but also skillfully called their names, Why?
Liang Yanhong: That really need invest a little thought. Medicine sick during the Spring Festival 30-40 months, usually peak there are more than 70. Their medical records, every day, before work, I have to read it again, for they have some understanding. The remaining effort is to ward rounds from time to time with them face to face to talk to their names and people on the number, it is easy to remember. Familiar with the medical record is the first step in nursing work, remember the name of the patient care to facilitate communication and exchange is also a part of.
Reporter: I heard that you and many good feelings of the patient, many nurses want to learn from you and the patient's method of communication that can teach me?
Liang Yanhong: Perhaps I have done a long time in the hospital, the old sick all recognize me. (Laughs) talk about some of the major patient care and disease-related knowledge, conversation is best to use easy, humorous manner. Nursing knowledge, dietary considerations are closely related to the rehabilitation of the patient, the patient naturally interested in talking with you. In addition, the easy, humorous way conversation can help the patient get rid of the tension. When you see an old person on the sick to hospital for treatment, I would jokingly said: "The further into the plant (hospital) 啦, which part of this bad now?"
Reporter: practitioner for 28 years, what is happy and sad experience?
Liang Yanhong: Recent care of a 80-year-old, he was hospitalized due to fracture, bed-ridden more than three months. Through our care, his body no longer bedsores, and successfully recovered. See the frail elderly have been recovered, together with children and grandchildren to enjoy their grandchildren, the mind has not say happy.
Often the most difficult men's nurses were patient complaints. No matter who is right, I as a manager must be accompanied by nurses to the wards to understand the situation. To avoid this from happening, I often give the nurses, "a shot": a nurse in a very difficult, but having chosen, we must make every effort to complete its job well.
|
|
|
